Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair garage door cable issues the same day you call. For emergencies, we offer a 2-hour response guarantee through our 24/7 emergency service. Our technicians carry common cable parts on their trucks, allowing for quick on-site repairs. Cable issues can be dangerous, so we prioritize these repairs and recommend not operating your door until it's fixed. Contact us right away if you notice frayed or broken cables.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail due to several reasons: normal wear and tear over time, rust and corrosion from moisture exposure, improper tension causing uneven wear, broken springs that put excessive stress on cables, or the door coming off-track. Regular preventive maintenance can catch early signs of cable wear before complete failure occurs. Learn more in our roller replacement guide.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations, including insulated doors. We understand that a new garage door is a significant investment, so we've partnered with financing providers to offer affordable monthly payment plans. Contact us for details on current financing offers. Check out our budget-friendly options guide for more tips.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. Regular service includes lubrication of moving parts, safety testing, spring tension adjustment, and inspection of all components. Annual maintenance can prevent costly emergency repairs and extend the life of your garage door system by many years. Read our winter preparation tips for seasonal advice.

Question 5

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are factory-trained and certified. We are fully licensed, bonded, and insured for your protection. Learn more about our team and our commitment to quality. You can trust that our team has the expertise to handle any garage door issue safely and professionally.

Question 6

What brands of garage doors do you install and repair?

Accepted Answer

We work with all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. Whether you need installation of a new door or repair of an existing one, our technicians are trained to work on virtually any brand or model. Read our style matching tips to find the perfect door.

Question 7

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours. This includes removal of the old door, installation of the new door and tracks, mounting the opener if included, programming remotes, and testing all safety features. More complex installations or custom doors may take longer. Schedule your installation today.

Question 8

What's included in your warranty?

Accepted Answer

We provide a comprehensive 1-year warranty on all labor. Additionally, most parts and garage doors come with manufacturer warranties ranging from 1 year to lifetime coverage. If anything we install or repair fails within the warranty period, we'll make it right at no additional cost. View all our services or contact us with questions.

Question 9

Do you provide emergency service on weekends and holidays?

Accepted Answer

Yes, we offer true 24/7 emergency service, including weekends and holidays. Our emergency line is always staffed, and we maintain our 2-hour response guarantee around the clock. We serve Lynn, Salem, Swampscott, and all North Shore communities.

Question 10

Can you install a garage door opener on my existing door?

Accepted Answer

In most cases, yes. We can install a new opener on your existing garage door as long as the door is in good working condition and properly balanced. During installation, we'll assess your current door and let you know if any repairs or adjustments are needed. We install all types of openers including chain drive, belt drive, and wall-mounted units. Read about safety features to consider.

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